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Legal Terms That Protect Your Account

activeplayer operates under a clear set of terms that govern how your account, data, and activity on the platform are handled.

State-Dependent AccessAccount Data ProtectionPayPal & Venmo CoveredUS-Eligible States Only
activeplayer Legal Terms That Protect Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Information

We take a straightforward approach to data handling: collect what we need to verify your identity and process payments, retain it only as long as required, and give you clear paths to request changes or deletion. Our platform uses SSL encryption on all data in transit, and payment credentials for PayPal, Venmo, and Play+ are never stored on our servers — those transactions route through the payment providers' own secure infrastructure.

Identity Verification

We verify your identity at signup using a government-issued ID and photo match. This step satisfies state compliance requirements and protects your account from unauthorized access.

Cookie Policy

We use session and analytics cookies to keep your account active and improve platform performance. You can review and adjust cookie preferences through your browser settings at any time.

Data Retention

Account data is retained for the period required under applicable state law and our internal compliance policy. You can request a copy or deletion of your data by contacting support directly.

Contact for Changes

To update personal information, correct an error, or request account data removal, reach out through live chat or the support email listed in your account settings.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have questions about how our terms apply to your account or need to submit a formal request regarding your data, our support team handles those inquiries directly. We aim to respond to policy-related questions within one business day through the channels below.

Live Chat Connect with our support team through the live chat window in your account dashboard for account-related policy questions during operating hours.
Email Support Send detailed legal or data inquiries to our support email address, found in your account settings under Help and Contact.
Account Settings Access your data preferences, communication opt-outs, and account closure options directly from the Settings section of your account.

Common Questions About Our Legal Terms

These are the questions we see most often about how our terms, data practices, and account policies work in practice.

Access depends entirely on your state's laws regarding online gaming and sports betting. We verify your location at signup and only allow accounts from eligible states where local law permits.

We collect your name, date of birth, address, and a government-issued ID to verify your identity. Payment details for PayPal, Venmo, or Play+ are processed directly through those providers, not stored by us.

Yes. Contact our support team through live chat or the support email in your account settings. We'll confirm your identity and provide your data within the timeframe required by applicable law.

Go to Settings in your account, select Account Closure, and follow the steps. You can also contact support directly to request full data deletion after your account is closed.

Transaction records are retained for the period required under state and federal financial regulations. After that retention window closes, records are deleted per our data policy.

Start with live chat or support email — most account disputes are resolved at that level. If needed, our team will escalate to the appropriate review process and follow up with you directly.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.