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Terms Conditions That Cover How We Operate

These terms set out the rules that apply to every activeplayer account — from the moment you open one to every deposit you make via PayPal, Venmo, or Play+. Access and eligibility depend on state law and are available only where local law permits.

Account eligibility rulesPayPal, Venmo & Play+ payment termsState-dependent accessAccount suspension policyContact & dispute process

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HOW WE HANDLE YOUR DATA

Account Security, Data & Your Rights

Data Retention

We retain account records — including transaction history for PayPal, Venmo, and Play+ deposits — for as long as your account remains open and for any period required by state law after closure.

Cookie Policy

We use cookies to keep your session active, remember your payment method preference, and detect unusual login behavior. You can adjust cookie settings in your browser at any time.

Account Security

Your account is protected by SSL encryption and session-based authentication. If you suspect unauthorized access, contact us immediately via live chat so we can place a temporary hold.

Requesting Changes

To update your personal details, close your account, or request a data export, submit a written request through the email support channel. We confirm receipt within one business day.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Open the chat widget inside your account dashboard to reach a support agent who can clarify any clause in these terms or walk you through an account action.

Email Support Send a written question or formal dispute notice to our support address listed in your account settings. Written requests are processed in the order received.

Help Center Our account help section covers the most common terms questions — payment authorization, account holds, and how to request a copy of the current agreement.

What These Terms Actually Cover

activeplayer Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By creating an account with activeplayer, you agree to these terms in full. They apply regardless of whether you fund your account using PayPal, Venmo, or a Play+ prepaid card. Each payment method is subject to its own provider agreement in addition to ours, so a

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PayPal transfer may carry PayPal's own processing rules on top of what we set here. We reserve the right to update these terms at any time. When we do, we post the revised version on this page and notify you via the email address on your
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account. Continued use of your account after a change constitutes acceptance. You are responsible for keeping your login credentials secure; any activity under your account is treated as yours unless you report unauthorized access in writing through our support channel. These terms are governed by applicable
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state law in your eligible jurisdiction. If a clause is found unenforceable in your state, the remaining terms stay in force. Nothing here overrides rights you hold under federal consumer-protection law. Players in Newark and other eligible states should verify current access rules before depositing.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Our Terms

They apply to every person who opens an account with activeplayer in an eligible US state. Access depends on local law, and creating an account confirms you meet the eligibility requirements in your jurisdiction.

Our core terms stay the same across all payment methods. PayPal and Venmo each add their own provider-level rules on top, so check your wallet app's agreement alongside ours before depositing.

We email the address on your account whenever terms change and post the revised version here with a new effective date. Logging in after the update date counts as acceptance of the changes.

Yes. Submit your dispute in writing via the email support channel. Include your account ID and a description of the issue. We aim to acknowledge every written dispute within one business day.

We retain your transaction records, including Play+ prepaid card history, for any period required by state law after closure. You can request a data export before closing by contacting support in writing.

State law in your eligible jurisdiction governs these terms. Nothing here limits rights you hold under federal consumer-protection statutes. If a clause is unenforceable in your state, the rest of the terms remain valid.

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